Shipping Policy

Welcome to JIETENO. We are dedicated to delivering high-quality decorative cups, mugs, and home décor products with reliable shipping services worldwide.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During promotional campaigns or holiday seasons, processing times may extend by an additional 1–2 business days.

Shipping Destinations

We currently ship to most countries worldwide, including:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most European countries

• Selected countries in Asia and other international destinations

If your location is unavailable during checkout, please contact us for assistance.

Estimated Delivery Time

Estimated shipping times are:

• United States: 7–12 business days

• Canada: 8–15 business days

• United Kingdom: 7–12 business days

• Europe: 8–15 business days

• Australia & New Zealand: 8–15 business days

Delivery estimates do not include customs clearance delays or unexpected carrier disruptions.

Shipping Fees

Shipping costs are calculated during checkout based on the delivery destination and selected shipping method.

Free shipping promotions may be available during special events.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may require 24–72 hours to become active.

Customs & Import Taxes

International customers are responsible for any customs duties, VAT, taxes, or import fees required by their country's regulations.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost, please contact our customer service team. We will coordinate with the shipping carrier and assist you until the issue is resolved.

Incorrect Address

Customers are responsible for providing accurate shipping information. JIETENO cannot be responsible for orders delivered to incorrectly entered addresses.

Contact Information

JIETENO

Website: https://jieteno.com

Email: support@jieteno.com

Business Address:

BATU BANGKE, RT/RW 000/000, MONTONG AJAN, PRAYA BARAT DAYA, LOMBOK TENGAH, NUSA TENGGARA BARAT, INDONESIA