Returns & Refunds Policy

At JIETENO, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are happy to assist you with returns and refunds.

Return Eligibility

You may request a return within 14 days of receiving your order.

Returned products must:

• Be unused and in original condition.

• Include all original packaging and accessories.

• Be free from damage caused after delivery.

• Be accompanied by proof of purchase.

Returns that fail to meet these conditions may not qualify for a refund.

Non-Returnable Products

The following items cannot be returned:

• Personalized or customized products.

• Clearance or final sale products.

• Gift cards.

• Products damaged due to misuse or improper handling.

• Items returned without prior authorization.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.

• Clear photographs of the item and packaging.

• A brief explanation of the issue.

Our support team will evaluate the request and arrange a replacement or refund where appropriate.

Refund Processing

After receiving and inspecting your returned item, we will notify you of the refund decision.

Approved refunds are issued to your original payment method within 5–10 business days.

Bank processing times may vary depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged during transit, or shipped incorrectly.

Order Cancellation

Orders may be cancelled within 12 hours after purchase.

Once production or shipping has begun, cancellation requests may no longer be accepted.

Return Shipping

If the return is due to our error, we will cover the return shipping costs.

For other approved returns, customers may be responsible for return shipping expenses unless otherwise agreed.